Brightening Set
Experience the transformative power of our Brightening Bar and Brightening Body Lotion in our Brightening Set – formulated with a unique blend of potent ingredients to effectively target dullness, uneven skin tone, and early signs of aging.
Our pH-balanced Brightening Bar gently cleanses and revitalises the skin, effectively removing dead cell build-up and reducing melanin production. With its nourishing blend of Retinol and Niacinamide, it boosts collagen production, improves skin texture, and leaves your skin healthy, hydrated, and soft. This paraben-free bar is suitable for all skin types and promotes a youthful, even-toned complexion.
Infused with Retinol, Niacinamide, and shea butter, and a powerful blend of plant extracts, our Brightening Body Lotion offers a luxurious moisturising experience – deeply hydrating and nourishing the skin. This easy-to-apply lotion helps reduce epidermal melanin production, brighten the complexion, and improve skin firmness, while its antioxidant properties protect against free radical damage. Enriched with natural oils like sunflower seed, macadamia, coconut, and shea butter it leaves your skin feeling soft, smooth, and supple.
Our dermatologist-recommended Brightening Set is suitable for all skin types, including sensitive skin. It is meticulously formulated with high-quality, clinically proven ingredients to deliver safe and effective results. Unleash the radiance within and embrace a brighter, more luminous complexion with our Brightening Set.
Introduction
There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.
Change of Mind / Exchange of Items
If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within a 7 day period from the date of dispatch. In this case, the items must be unopened, unused and packaging must be in new condition. In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.
*Please note: We do not reimburse for the cost of International Express Shipping.
How to Return Products
If you need to return products, please contact Customer Service to find out how to send damaged products back to us.
Please always include your order number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you pack the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost during transit.
In any of these cases , please contact our Customer Service team through the Contact Us Page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. if eligible we will provide you with a repair or replacement as soon as possible.
How do I change my delivery address after my order has been placed?
We process and pack your order as fast as possible. Your delivery address can only be changed by us if your order has not been shipped. To change your delivery address, contact us by email immediately. enquiries@neutriderm.com.au
How much does shipping cost?
Shipping cost is fixed at $10 for orders under $50.
Shipping is FREE for orders over $50.
What is the delivery time?
The approximate delivery time is 2-5 business days.
Which courier company will deliver my order?
Products are shipped from our local fulfilment center.
Can I find out the status of my order?
This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.
Love you
Be your best self.
We believe in taking care of more than just hair and skin.
Australian made, paraben free, recyclable and natural ingredients. Our commitment to research and passion for skin and hair health is evident in each product we offer and those we are developing for the future. The result is a proudly Australian made, trusted and effective product range which is highly regarded and supported by medical professionals and valued customers around the world.
Frequently Asked Questions
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The approximate delivery time is 2-5 business days for all orders.
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If you change your mind about your purchase, you can definitely send it back - please refer to the Returns & Refunds Policy page for guidance.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of purchase.
It does not cover improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about ourReturns & Refunds Policy. -
Products are shipped from our Castle Hill onsite fulfilment centre. We use AUS Post for country-wide orders.