KS Cream
Heal and protect your skin with the KS Cream for advanced scar repair. Enriched with natural ingredients, it is formulated to reduce the appearance of keloid and surgical scars. Designed for long-lasting results and to bring restoring and firming benefits to the skin.
Introduction
There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.
Change of Mind / Exchange of Items
If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within a 7 day period from the date of dispatch. In this case, the items must be unopened, unused and packaging must be in new condition. In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.
*Please note: We do not reimburse for the cost of International Express Shipping.
How to Return Products
If you need to return products, please contact Customer Service to find out how to send damaged products back to us.
Please always include your order number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you pack the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost during transit.
In any of these cases , please contact our Customer Service team through the Contact Us Page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. if eligible we will provide you with a repair or replacement as soon as possible.
How do I change my delivery address after my order has been placed?
We process and pack your order as fast as possible. Your delivery address can only be changed by us if your order has not been shipped. To change your delivery address, contact us by email immediately. enquiries@neutriderm.com.au
How much does shipping cost?
Shipping cost is fixed at $10 for orders under $30.
Shipping is FREE for orders over $30.
What is the delivery time?
The approximate delivery time is 2-5 business days for Australian orders, and 7-10 business days for international orders. Delivery times are subject to change due to COVID.
Which courier company will deliver my order?
Products are shipped from our Castle Hill onsite fulfilment center.
we use AUS Post for country wide orders and DHL for international orders.
Can I find out the status of my order?
This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.
Customer Reviews
Received the KS cream very quickly, and I look forward to using it. I am thankful to you for sending me samples of brightening bar and shampoo as a gift along with the cream. I have got the mirror as well as a gift with my order. Thanks much for this generosity. I look forward to try more products. Thank you very much!
I had a scar post surgery on my abdomen around 5cm long, I was skeptical of this because of the claims, now its been 4 weeks past my operation and my scar is barely visible, all the red ness and the line is gone. Im super happy ??
Recently had some stiches above my eye near by eyebrow because of an accident, I started using this KS scar repair cream at night. I went in to see my doctor and he was surprised at how good it was healing so I told him about this product and he said continue using it lol
I had a knee replacement surgery that left with an ugly scar on my knee, it looked rough and unpleasant. my in law told me to buy this as it had worked for her. I can honestly say I am very pleased with the performance, my scar is nearly healed, ill continue using it till its completely gone!
use this nightly on my new acne scars and I can tell its going to take the full recommended 8 weeks for new scars. They are fading slowly. Healing is a process! Worth every penny.
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We believe in taking care of more than just hair and skin.
Australian made, paraben free, recyclable and natural ingredients. Our commitment to research and passion for skin and hair health is evident in each product we offer and those we are developing for the future. The result is a proudly Australian made, trusted and effective product range which is highly regarded and supported by medical professionals and valued customers around the world.
