Oil Regulator Lotion
Enjoy acne-free and clear skin with the Neutriderm Oil Regulator Lotion. Contains AHA & BHA that remove impurities, soothes skin and reduces redness. The Neutriderm Oil Regulator Lotion has a targeted formula to address acne and seborrhea, to reduce the secretion of sebum and eliminate blackheads.
There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.
Change of Mind / Exchange of Items
If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within a 7 day period from the date of dispatch. In this case, the items must be unopened, unused and packaging must be in new condition. In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.
*Please note: We do not reimburse for the cost of International Express Shipping.
How to Return Products
If you need to return products, please contact Customer Service to find out how to send damaged products back to us.
Please always include your order number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you pack the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost during transit.
In any of these cases , please contact our Customer Service team through the Contact Us Page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. if eligible we will provide you with a repair or replacement as soon as possible.
How do I change my delivery address after my order has been placed?
We process and pack your order as fast as possible. Your delivery address can only be changed by us if your order has not been shipped. To change your delivery address, contact us by email immediately. email@example.com
How much does shipping cost?
Shipping cost is fixed at $10 for orders under $30.
Shipping is FREE for orders over $30.
What is the delivery time?
The approximate delivery time is 2-5 business days for Australian orders, and 7-10 business days for international orders. Delivery times are subject to change due to COVID.
Which courier company will deliver my order?
Products are shipped from our Castle Hill onsite fulfilment center.
we use AUS Post for country wide orders and DHL for international orders.
Can I find out the status of my order?
This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.
I have acne issues, blackheads, dehydration and my skin is super oily and very sensitive. Ive spent thousands of dollars on several brands and products in the quest to find what works for me, the neutriderm oil regulator lotion has made a huge difference on the appearance of my skin, my face often feels bumpy while my skin colour is usually fair and pinkish, Ive been trying to find a product for years and Im so glad I have finally found something that works for me! I would give it 10 stars if I could! I love you guys??
Another name for this product should be miracle in a bottle, when I use it on my oily skin it transforms it to a bright clear glowing surface in a few hours. Main ingredients I believe are BHA and salicylic acid. It works wonderfully and I would highly recommended it to anyone suffering from oily skin.
Ive been using this product for two weeks by applying it directly as instructed, this is a game changer! Ive been getting so many compliments about my skin which I was self-conscious about for as long as I could remember.. my nose used to fill bumpy with clogged pores but one use of this oil regulator really helps and results are almost immediate! One of the best if not the best that Ive tried.
I have an issue with blackheads, Ive tried an needless amount of products that you see advertised everywhere with some big names and none of them worked for me, so one I started searching online and came across this brand, I read the reviews and saw that many people liked it so I thought whats another one Ive already tried all of them, so I went ahead and bought it and I AM IN LOVE, I love it so much that I bought a second backup bottle already. Guys the hype is real! I think I have found a new favourite brand, thanks neutriderm!
Ive only used this product for about a week, and it absolutely works! I was getting breakouts from wearing mask all day and that has all cleared up now! Ive never seen anything work this fast specially on my hormonal acne, I can definitely see a huge difference with the blackheads on my nose! Id recommend this product to anyone who suffers from blackheads and large pores.
Be your best self.
We believe in taking care of more than just hair and skin.
Australian made, paraben free, recyclable and natural ingredients. Our commitment to research and passion for skin and hair health is evident in each product we offer and those we are developing for the future. The result is a proudly Australian made, trusted and effective product range which is highly regarded and supported by medical professionals and valued customers around the world.