Frequently Asked Questions
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Where can I learn more about the payment and processing on your store?
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, American Express, Apple Pay and Google Pay.
Shipping & Delivery
How long does it take to get my products?
Domestic shipping can take up to 5 business days.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Is there free shipping?
Yes, we offer free shipping for domestic orders over $50. Check the cart to see the current deal on free shipping.
Do you ship internationally?
No, but we do offer free shipping Australia-wide for for every order over $50.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?
Please refer to our Returns & Refunds Policy.
How much can I get refunded?
Please refer to our Returns & Refunds Policy.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
Please refer to our Returns & Refunds Policy.